Manual Fraud Review
Optimize review queues and reduce chargebacks with Ekata Pro Insight. Investigate traditional and digital data attributes and get a comprehensive view of the identity behind a transaction.
Improved Customer Satisfaction
Allow agents to see customer data and the linkages between elements to confidently approve more good customers.
Increased Agent Productivity
Save substantial search time and enable agents to approve good orders quickly through our single-search capability.
Fight Fraudulent Orders
Utilize an innovative network that adapts to fraud patterns to arm agents with precision in identifying fraud.
When to Implement a Manual Review Solution
Identities are Manually Reviewed
A manual review agent steps in to investigate, reviewing identity elements behind the transaction.
Review Queues Fill Up
Review queues fill up when there is no clear decision on whether a transaction is legitimate or not.
Fraud is Determined Manually
The manual review agent makes a decision on whether or not the fraud has occurred.
THE EKATA SOLUTION
Pro Insight is the only global identity review solution that provides six ways to search, robust analytics and admin tools, direct workflow integrations, and a clear and focused user experience. It enables organizations to assess identity risk, approve good transactions, and investigate fraud on a global scale.
Resources: Case Study
GoPro Tackles Peak Season Fraud
Learn how the American action camera company’s manual review team tackles orders in their review queue and reduces the number of falsely declined customers.
See for Yourself
See how Ekata can optimize your manual review process. Contact us today.