Transaction & Payment Fraud
Maximize approval rates while fighting payment fraud in every card-not-present transaction. Offer a great customer experience in every touchpoint while expediting authorizations and reducing customer friction.
Optimize Your Customer Experience
Provide a fast and trusted experience to increase your customer base, improve retention, and boost sales.
Stop Fraud Early
Utilize data-driven insights and query-level intelligence to identify fraud early in the transaction flow.
Reduce False Declines
Analyze rejected transactions using proprietary risk scores to prevent falsely declined transactions.
Where Transaction Fraud Occurs
Pre-Authorization
Prior to processing the transaction for authorization, fraudulent transactions could be detected and flagged in the shopping cart – at an early stage of the workflow.
During Transaction Workflow
As part of the transaction workflow process, rejected transactions can be assessed for true fraud or falsely declined good customers.
In Manual Review
In the later stage of the workflow – post-authorization, questionable transactions could be flagged and sent forward for manual review.
The Ekata Solution
By catching fraud earlier in the purchase process, you can save your business the cost of the lost transaction as well as reduce chargebacks and the associated fees. Transaction Risk API produces a response that predicts fraud quickly at enterprise-level volumes.
Resources: Webinar
Creating a Positive Customer Experience while Mitigating Fraud with Etsy
Learn how Etsy finds a balance between friction and a flawless customer experience. Understand how marketplace growth affects priorities in the balance of onboarding sellers, building loyalty with buyers, and fighting fraud.
Resources: Webinar
Capture Potential Revenue Loss: A Playbook for Reducing Customer Insult
Watch this on-demand webinar to learn how to take a balanced approach to identify poor customer experiences and the steps you can take to improve them, without increasing fraud rates.