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Customer Experience

  • Achieve a strong customer experience while beating fraud across the client lifecycle

    Reports

    Achieve a strong customer experience while beating fraud across the client lifecycle

    This ebook provides strategies for financial institutions to improve customer experience and combat fraud across the client lifecycle by breaking down organizational silos and using machine learning tools.

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  • Your complete guide to digital identity verification

    Blog

    Your complete guide to digital identity verification

    As our daily lives move more online, small, medium and large companies are constantly bombarded with fraud threats. As lifestyle trends change and adapt, companies need to match the digital…

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  • Financial services in APAC and SEA: Reviewing (and optimising!) manual review.

    Blog

    Financial services in APAC and SEA: Reviewing (and optimising!) manual review.

    Asia Pacific (APAC) has the highest-growing fintech industry in the world with some of the biggest players in the region. Despite over 41% of the top 100 global fintech innovators originating from the region, when…

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  • What is chargeback fraud?

    Blog

    What is chargeback fraud?

    Chargebacks serve as consumer protection, allowing cardholders to dispute fraudulent or incorrect transactions and receive refunds from their bank. While chargebacks safeguard consumers, they can pose challenges for merchants. At…

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  • Credit card fraud detection: How advanced technology enables more secure transactions

    Blog

    Credit card fraud detection: How advanced technology enables more secure transactions

    Credit card fraud is a growing problem for both financial institutions and retailers. Fraudsters have grown increasingly adept at obtaining users’ credit card credentials and using them to take over financial…

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  • Essential considerations for small businesses moving online

    Blog

    Essential considerations for small businesses moving online

    For any small business owner looking to expand their presence online, one pressing question looms – how can you protect your business from fraud without creating unnecessary friction for customers?

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  • How to fast-track identity authentication without sacrificing security

    Blog | Mastercard

    How to fast-track identity authentication without sacrificing security

    Most businesses with an online presence are aware that their customers expect seamless account creation, login and purchasing experiences. Not only that, customers also expect that businesses will keep their…

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  • When identity verification becomes a double-edged sword

    Blog | Mastercard

    When identity verification becomes a double-edged sword

    Why digitalizing financial services is key to preventing synthetic identity fraud, attracting the next generation of consumers and staying in business.

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  • Enhance customer experience with holistic fraud prevention strategies

    Webinars

    Enhance customer experience with holistic fraud prevention strategies

    Don’t let fraudsters exploit vulnerabilities in your defenses. Watch our on-demand webinar to discover effective approaches for combating fraud without creating friction for your genuine customers. In this webinar, we’ll…

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