Service Tiers

At Ekata, we pride ourselves in building enduring customer relationships and delivering high levels of service.  To make sure we are supporting your business needs, we have designed multiple service packages for you to consider, and to align to your business needs and goals.

Services

Basic Monitor

Essential Advise

Enterprise Complete

Support

Support ticket SLA

Basic Monitor16 business hours

Essential Advise8 business hours

Enterprise Complete4 business hours

System Outage Notifications

Basic Monitor

Essential Advise

Enterprise Complete

24/7 Escalation

Basic Monitor

Essential Advise

Enterprise Complete

Proactive Monitoring

Usage Trend Monitoring

Basic Monitor

Essential Advise

Enterprise Complete

Latency Monitoring

Basic Monitor

Essential Advise

Enterprise Complete

QPS Monitoring

Basic Monitor

Essential Advise

Enterprise Complete

Error Monitoring

Basic Monitor

Essential Advise

Enterprise Complete

Duplicate Alert

Basic Monitor

Essential Advise

Enterprise Complete

Account Management

Account Manager

Basic Monitor

Essential Advise

Enterprise Complete

Onboarding / Integration QA

Basic Monitor

Essential Advise

Enterprise Complete

Solutions Reviews

Basic Monitor

Essential Advise

Enterprise Complete

Product Roadmap

Basic Monitor

Essential Advise

Enterprise Complete

Customized Pro Insight Tracking

Basic Monitor

Essential Advise

Enterprise Complete

Queries Per Second (QPS) Cap

Basic Monitor16

Essential Advise32

Enterprise Complete256

Security

Security Package - Standard

Basic Monitor

Essential Advise

Enterprise Complete

Security Package - Customized

Basic Monitor

Essential Advise

Enterprise Complete

Annual Audit*

Basic Monitorn/a

Essential AdviseRemote

Enterprise CompleteOn-site

SSO

Basic Monitor

Essential Advise

Enterprise Complete

IP Whitelisting

Basic Monitor

Essential Advise

Enterprise Complete

Percent of Your Invoice

Basic Monitor8%

Essential Advise12%

Enterprise Complete15%

*scales down as invoices grow

Mehr erfahren About These Services