Ekata’s is focused on delivering world class service. Always. This has not wavered, even through these times of change and unknowns. To help you understand how we will support your business and provide continued support, please see our response plan:
While we greatly value face-to-face interactions with our customers, Ekata’s business operates 100% online, so you will see no disruption in service or customer service. We have invested in an infrastructure that enables our employees to work securely and effectively from any location in the world. Our four offices–Amsterdam, Budapest, Seattle and Singapore–are here to serve you.
- Many employees will be working remotely, but your assigned account managers and customer service representatives will be available by email (firstname.lastname@example.org) during Ekata’s business hours. As always, our engineers are on call 24×7 in the event of a service emergency, and our systems alert multiple points of contact in the event of service degradation or disruption.
- We do not anticipate any disruption in our ability to deliver Ekata products and services anywhere in the world.
- The infrastructure on which our products and services run has built-in redundancy to continue to maintain our service level agreements. We have multiple independent service stacks (Active/Active) across the AWS US-West and EU-Central Availability Zones. These service stacks are synchronized in real-time; should a service stack fail, all traffic is routed to the remaining stacks within 1 minute.
- Transparency and accountability underlies our business and is more important than ever in times like these. Please don’t hesitate to reach out to let us know how we can best support you. Ekata’s lines of communication are open as always.
Please reach out to your Account Manager or contact us with any questions. We are here to support you, your teams and business.