Category: Customer Experience

Ekata

When Identity Verification Becomes a Double-Edged Sword

Original author is Kurt Weiss, Director of Enterprise Sales at Ekata The financial system’s reliance on antiquated identity verification is a double-edged sword, cutting into both new revenue streams from the underbanked while exposing financial institutions to increased attacks from synthetic identities. The underbanked, those without sufficient access to financial institutions, represent a key […]

3.17.2021

Ekata

Ekata Partners with TruNarrative

We’re excited to announce our partnership with the financial crime platform and decision engine, TruNarrative. With this integration, Ekata will deliver best in class data through TruNarrative’s open API to meet our joint customers’ needs. TruNarrative customers are now able to build rules for individual risk profiles, utilizing the five core consumer attributes – email, […]

8.29.2018

Ekata

How Online Merchants and Lenders Think About Identity Verification Today

Identity verification today Companies in the digital age are universally concerned about identity verification. A whopping 93% of companies in our survey consider identity verification to be a priority for their business. As fraud continues to grow in sophistication, companies must also adapt and respond to growing threats. With the availability of PII data and […]

8.28.2018

Ekata

Pro Insight on the Road: Manual Review Takeaways from India

As part of the Pro Insight launch, the Ekata Account Management & Product team have been on the road visiting our customers, training their agents on the new product, and collecting product feedback for future iterations. Recently, Kushal Shah, VP of Product, and myself made a trip across the world to India to visit the […]

7.31.2018

Ekata

How to Reduce Friction in Point-of-Sale Loans

Whether online or in-store, lending is being influenced by the ease of e-commerce. From one-click purchasing on Amazon to easy ordering through phone apps, customers have been trained to expect a fast, frictionless check-out experience. When it comes to online lending, their expectations are no different. Customers are all too willing to walk away from […]

5.10.2018

Ekata

Clear Skies Ahead: How One Airline Makes Sure Fraud Doesn’t Fly

The International Air Transport Association (IATA) estimates that payment fraud costs the air travel industry $858 million annually, with the bulk of that being born by airlines themselves—but the actual costs may be even higher. That’s because with air travel, the fraudulent purchase of a ticket doesn’t just result in lost revenue and costs associated […]

5.9.2018

Ekata

Are Your Authorization Rates Leaving Money On The Table?

Recently, Ekata’ CEO Rob Eleveld spoke at the MasterCard Global Risk Leadership conference to an audience of issuers. His session, titled “The $100B Opportunity,” focused on a key issue: how to increase authorization rates. In the name of convenience, more customers are shopping online, via apps, or over the phone where they’re unable to present […]

5.8.2018

Ekata

How Ekata stands out in the online lending crowd

This past week, the Ekata team attended LendItFintech in San Francisco for the second time. The Ekata booth was fortuitously set up right next to the stage in the middle of the convention, which gave us the chance to learn a lot about emerging fintech, blockchain, and lending startups. With the continued growth of new […]

4.17.2018

Ekata

Achieve VIP Lane Status: Hot topics from the KNOW Identity Conference

The Ekata Team attended the 2018 KNOW Identity Conference in Washington, DC from March 26-28. In only its second year, the attendance was up significantly from last year, which is good news for the identity verification space. The sessions covered a broad range of topics including digital authentication, fraud detection, and an abundance of topics […]

3.29.2018