Category: Customer Experience

Ekata

Creating a Better Customer Experience with Probabilistic Data

Ekata offers what is called a probabilistic approach to risk with identity verification. This is different from traditional methods, which are more deterministic. The advantage to using a probabilistic solution […]

9.23.2021

Ekata

Increase Thin-File Customer Acquisition Rate with Account Opening API 1.1

Customers have hundreds of choices for their banking needs — and once they choose, they aren’t likely to switch. This makes capturing customers early key to achieving revenue goals. An […]

9.20.2021

Ekata

When Identity Verification Becomes a Double-Edged Sword

Original author is Kurt Weiss, Director of Enterprise Sales at Ekata   The financial system’s reliance on antiquated identity verification is a double-edged sword, cutting into both new revenue streams […]

3.17.2021

Ekata

Ekata Partners with TruNarrative

We’re excited to announce our partnership with the financial crime platform and decision engine, TruNarrative. With this integration, Ekata will deliver best in class data through TruNarrative’s open API to […]

8.29.2018

Ekata

How Online Merchants and Lenders Think About Identity Verification Today

Identity verification today Companies in the digital age are universally concerned about identity verification. A whopping 93% of companies in our survey consider identity verification to be a priority for […]

8.28.2018

Ekata

Pro Insight on the Road: Manual Review Takeaways from India

As part of the Pro Insight launch, the Ekata Account Management & Product team have been on the road visiting our customers, training their agents on the new product, and […]

7.31.2018

Ekata

How to Reduce Friction in Point-of-Sale Loans

Whether online or in-store, lending is being influenced by the ease of e-commerce. From one-click purchasing on Amazon to easy ordering through phone apps, customers have been trained to expect […]

5.10.2018

Ekata

Clear Skies Ahead: How One Airline Makes Sure Fraud Doesn’t Fly

The International Air Transport Association (IATA) estimates that payment fraud costs the air travel industry $858 million annually, with the bulk of that being born by airlines themselves—but the actual […]

5.9.2018

Ekata

Are Your Authorization Rates Leaving Money On The Table?

Recently, Ekata’ CEO Rob Eleveld spoke at the MasterCard Global Risk Leadership conference to an audience of issuers. His session, titled “The $100B Opportunity,” focused on a key issue: how […]

5.8.2018

View More