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Customer Experience

  • Balancing customer experience and fraud prevention in the financial services industry

    Blog

    Balancing customer experience and fraud prevention in the financial services industry

    In today’s hyperconnected, diverse digital world, financial institutions face a daunting challenge: how to deliver seamless, friction-free experiences to their customers while safeguarding against an ever-evolving landscape of fraud. In…

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  • What is digital skimming? Your guide to staying safe while shopping online

    News | Mastercard

    What is digital skimming? Your guide to staying safe while shopping online

    Online card skimming involves cyber criminals installing malware on e-commerce sites to steal card data. Digital skimming can be hard to detect, impacting more people.

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  • Understanding synthetic identity fraud: Challenges and solutions in the digital age at Mastercard Identity Connect London

    Blog

    Understanding synthetic identity fraud: Challenges and solutions in the digital age at Mastercard Identity Connect London

    In the realm of digital security, synthetic identity fraud poses a significant threat to individuals and organizations alike. This sophisticated form of fraud combines genuine and altered personally identifiable information…

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  • Elevate customer experience and secure trust in the financial services ecosystem

    Webinars

    Elevate customer experience and secure trust in the financial services ecosystem

    In today’s digital economy, customers demand secure and smooth online transactions, while businesses struggle to prevent fraud without disrupting user experience.  Watch our webinar recording with data science, fraud and…

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  • Enhance the customer experience while combatting fraud across the client lifecycle

    Reports

    Enhance the customer experience while combatting fraud across the client lifecycle

    This ebook provides strategies for financial institutions to improve customer experience and combat fraud across the client lifecycle by breaking down organizational silos and using machine learning tools.

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  • What is chargeback fraud?

    Blog

    What is chargeback fraud?

    Chargebacks serve as consumer protection, allowing cardholders to dispute fraudulent or incorrect transactions and receive refunds from their bank. While chargebacks safeguard consumers, they can pose challenges for merchants. At…

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  • Credit card fraud detection: How advanced technology enables more secure transactions

    Blog

    Credit card fraud detection: How advanced technology enables more secure transactions

    Credit card fraud is a problem for both financial institutions and retailers. Fraudsters have grown increasingly adept at obtaining users’ credit card credentials and using them to take over financial accounts,…

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  • Essential considerations for small businesses moving online

    Blog

    Essential considerations for small businesses moving online

    For any small business owner looking to expand their presence online, one pressing question looms – how can you protect your business from fraud without creating unnecessary friction for customers?

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  • How to fast-track identity authentication without sacrificing security

    Blog | Mastercard

    How to fast-track identity authentication without sacrificing security

    Most businesses with an online presence are aware that their customers expect seamless account creation, login and purchasing experiences. Not only that, customers also expect that businesses will keep their…

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