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Customer Experience

  • Strike That Balance: Fight Identity Fraud, Provide Seamless Customer Experience

    Blog

    Strike That Balance: Fight Identity Fraud, Provide Seamless Customer Experience

    Intersekt Panel 2022 Asks: What Are the Trade Offs?  “The bar has been raised – and expectations are even higher,” Mastercard’s Vice President of Digital Identity, Matt Bourne When it…

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  • The data driven distinction in 2022: Ekata at the Online Retail Expo in Sydney

    News

    The data driven distinction in 2022: Ekata at the Online Retail Expo in Sydney

    Ekata’s Director of Business Development James Sibbick presented the following statistic on frictionless experiences:   92% of consumers expect a fast, frictionless experience – while also getting one that is…

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  • Ekata protects 2.5 Billion digital interactions globally in 2021

    News

    Ekata protects 2.5 Billion digital interactions globally in 2021

    2021 was a transformative year for Ekata, capped by joining the Mastercard family to accelerate our shared goal of building trust in the digital economy. As consumers moved more of…

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  • You just experienced your first chargeback. Now what?

    News | Retail TouchPoints

    You just experienced your first chargeback. Now what?

    Fight chargebacks and protect your business with advanced identity verification and collaborative dispute resolution solutions. Learn how SMBs can navigate the digital-first landscape and prevent fraudulent chargebacks. 

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  • View from the Top: Trends and Predictions with Okay, Payoneer, TPAY MOBILE, LendInvest, Ekata

    News | Fintech Times

    View from the Top: Trends and Predictions with Okay, Payoneer, TPAY MOBILE, LendInvest, Ekata

    Fintech leaders from Ekata, Okay, Payoneer, TPAY MOBILE and LendInvest share their predictions on BNPL, crypto, customer experience, ESG and more. Read the full article at Fintech Times

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  • How This Global Buy Now, Pay Later Company Optimized Their Customer Experience While Blocking Fraud

    Success stories

    How This Global Buy Now, Pay Later Company Optimized Their Customer Experience While Blocking Fraud

    Our customer is a global Fintech company providing a Buy Now, Pay Later (BNPL) payment platform to retailers by offering consumers an installment payment method. Operating in a highly competitive…

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  • Better Customer Experience Starts with Ekata Identity Network

    Reports

    Better Customer Experience Starts with Ekata Identity Network

    Fraudsters are getting smarter and are constantly changing their tactics to find new ways to commit fraud. It’s relatively easy for them to hack into someone’s account and get pieces…

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  • What are Field Data Scientists?

    Blog

    What are Field Data Scientists?

    Ekata’s team of field data scientists (FDS) helps customers return the best possible value from our solutions. Customers meet a member of the FDS team at multiple points during the…

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  • Capture Potential Revenue Loss: An Actionable Playbook for Reducing Customer Insult

    Webinars

    Capture Potential Revenue Loss: An Actionable Playbook for Reducing Customer Insult

    Watch our digital fireside chat to learn how to identify poor customer experiences and the steps you can take to address them, without increasing fraud rates.

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