At Ekata, we pride ourselves in building enduring customer relationships and delivering high levels of service. To make sure we are supporting your business needs, we have designed multiple service packages for you to consider, and to align to your business needs and goals.
| Services | Basic Monitor | Essential Advise | Enterprise Complete | |
|---|---|---|---|---|
| Support | Support ticket SLA | 16 business hours | 8 business hours | 4 business hours |
| System Outage Notifications | ||||
| 24/7 Escalation | ||||
| Proactive Monitoring | Usage Trend Monitoring | |||
| Latency Monitoring | ||||
| QPS Monitoring | ||||
| Error Monitoring | ||||
| Duplicate Alert | ||||
| Account Management | Account Manager | |||
| Onboarding / Integration QA | ||||
| Solutions Reviews | ||||
| Product Roadmap | ||||
| Customized Pro Insight Tracking | ||||
| Queries Per Second (QPS) Cap | 16 | 32 | 256 | |
| Security | Security Package – Standard | |||
| Security Package – Customized | ||||
| Annual Audit* | n/a | Remote | On-site | |
| SSO | ||||
| IP Whitelisting | ||||
| Percent of Your Invoice | 8% | 12% | 15% |