Managing Fraud without Diminishing Customer Experience: Opportunity in the Balance


About Webinar

As customers increasingly bring their spending power online, criminals follow closely at their heels. Not only does fraud threaten individual transactions, but it also threatens entire business models. Customers expect your company to protect them from criminals, while also demanding an easy and satisfying experience. Do either of these poorly, and they’ll find your closest competitor.

View this on-demand webinar with guest speaker Chris McClean of Forrester and Tom Donlea of Ekata as they discuss how fraud and risk managers can balance risk management and customer experience to not only protect the bottom line, but also increase the top line.


About Speakers

Chris McClean | Forrester
Vice President, Research Director serving security and risk professionals
Chris leads a team of analysts covering topics including risk management, compliance, audit, information security management, and brand protection. He also leads the company’s coverage of governance, risk management, and compliance (GRC). In this role, he helps clients around the world implement successful strategies, best practices, and technologies to support GRC programs as well as related functions such as enterprise risk management, corporate compliance, and corporate responsibility. Chris frequently contributes on these subjects at vendor and industry events as well as top media outlets.


Tom Donlea | Ekata
Vice President, Marketing
Tom Donlea is Vice President of Pro Marketing and leads the global marketing efforts of Ekata, the definitive identity verification data provider for risk management in banking and online lending worldwide. With over ten years of online payments and risk experience, Tom previously was the founding Executive Director of the Merchant Risk Council.


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