With a portfolio that includes multiple tour operators, travel retail businesses, management companies, a charter airline, a luxury private jet charter service, and a hotel chain, Sunwing Travel Group is in the businesses of providing their customers with a relaxing experience along every step of their journey. Notably, that top-quality customer service begins at the moment of sale.
Sunwing is a Canadian company, with customers as geographically varied as their many destinations. But no matter where a customer is located, Sunwing makes purchasing easy. The fraud prevention team deals with cross-border bookings through the website, the call center, and travel agencies. To handle the volume—and give their customers the smoothest experience—Sunwing’s team focuses on auto-allowing all orders, then ltering out fraudulent purchases.
How Sunwing uses Pro Insight
Ekata Pro Insight makes their job easier. The global identity review solution provides a clear Confidence Score powered by real-time data, an interactive distance calculation map, and user-friendly deep dive options to further vet customer identity. Sunwing’s fraud team can set rules and let low-risk orders fly past the review queue, then quickly use Pro Insight to manually review the rest.