Telecharge is a division of The Shubert Organization (America’s oldest professional theatre company), and provides online, phone, and in-person ticketing services for Broadway shows, off-Broadway shows, and other events around the country. They handle 125,000 transactions per month, and as with any seamless production, Telecharge’s success stems from backstage: in this case the team of manual review agents working to keep fraudsters out of the system.
Telecharge had been using Accertify alone before integrating Ekata’s Identity Check API two years ago. They were looking for a way to more quickly react to changing trends like phone fraud, which fraudsters use in order to bypass automatic flags around IP addresses. Since implementing Ekata, Telecharge has been more easily able to respond to phone fraud with rules like phone-to-name match, address-to-name match, and email first seen data to then trigger manual reviews for orders that truly look risky.