Infinite Want: Consumers Demand Speed and Security in the Digital Experience
What Do You Do When KYC Drives Consumers Away?
Intersekt, 2022 Ekata Roundtable In the days of brick-and-mortar locales, Know-Your-Customer (KYC) was a simple process; the customer was standing in front of you. You could even hold their hand as they opened an account, if you so wished. No one was frustrated by multiple captcha codes and biometric scanning requirements, abandoning the checkout process. […]
Strike That Balance: Fight Identity Fraud, Provide Seamless Customer Experience
Intersekt Panel 2022 Asks: What Are the Trade Offs? “The bar has been raised – and expectations are even higher,” Mastercard’s Vice President of Digital Identity, Matt Bourne When it comes to seamless, immediate customer experience, consumers have been spoiled for some time now. Streaming services, car-share rides, or pizza delivery not up to scratch? […]
Surviving and Thriving the Digital Economy: Panel Wrap-Up - Mastercard Cyber Security Summit
September was a solid month for cyber security. Mere weeks after hosting the inaugural Mastercard Cyber and Security Summit in both Melbourne and Sydney, one of the largest cyber attacks in Australia’s history took place. As talks of reforms are being had in the wake of such a ransomware attack, one thing is clear. Consumer […]
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