Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.
The Right Call for Mobile Phone Data Verification
Learn why Radial, formerly eBay Enterprise, turned to Ekata to help it improve fraud protection and speed order processing by quickly and accurately verifying mobile phone data.
Radial’s turnkey Payments, Tax & Fraud solution accepts payments from anywhere while shielding operations from fraud, collecting the right amount of taxes and enabling more transaction conversions. Radial’s technology and service offering, backed by billions of records of historical data, eliminates ecommerce fraud liability for retailers while increasing their online sales.
Matthew Shaw, Manager, Fraud Detection, Recovery & Review, Radial explains:
“Protecting our clients and their customers means always staying one step ahead of criminals attempting to steal valuable information. We wanted to arm our agents with a user-friendly interface that would help them quickly and accurately verify important aspects of any order placed on our network. We chose Ekata because it was easy to integrate into our system; its user- friendly interface laid out the data in a clear and concise way, and it delivered the advantage of verifying mobile phone information. With faster order processing times and industry-leading fraud detection, we maximize our clients’ sales while minimizing their risk.”
100+ Merchants means metrics matter
Managing e-commerce fraud risk for more than 100 different merchants makes it imperative to not just meet industry performance benchmarks, but to beat them.
Key piece of manual review
Radial manually reviews far fewer orders than the industry average, but for those orders that it did review, Ekata was used on 20% of those orders and proved to be a valuable tool in helping to quickly identify both sound and risky orders.
Ekata has provided Radial yet another layer of verification that improves our confidence in our decision to process an order and helps us provide outstanding service to our clients and their customers.