Empower Your Manual Review Team to Approve More Transactions Faster and Easier
Pro Insight gives you the tools you need to authoritatively and confidently make decisions. Key data is summarized at the top, with the ability to dive deeper into specific sections to make decisions you can trust.
Pro Insight empowers manual review teams to make faster and more accurate identity fraud decisions on a global scale. Get the full picture of an identity behind a transaction in a single view.
Pro Insight is tailored for manual review agents to highlight the critical data points to simplify complex fraud decisions.
How it Works
Provide identity details and receive critical insights to give manual review agents the ability to determine the risk level of any transaction.
Positive and Negative Signals
Get an in-depth look inside how the Identity Risk Score was generated with positive and negative signals that are weighted by impact and listed in order of importance.
Identity Risk Score
Get a quick first view of a transaction with our global Identity Risk Score – powered by real-time global data, machine learning, and Network signals.
Distance Calculation Map
Use the interactive map to view distances between inputs such as IP and shipping and/or billing addresses.
Understand how a customer’s identity elements are being used online, such as primary address and IP is first seen together 1 month ago.
Reporting and Analytics
View detailed reports on usage, users, and coverage – available in graph view, list view, and for export.
Make Decisions with Confidence
Global solution built on over 20 years of data leveraging machine learning.
Leverage the power of machine learning to catch discrepancies and view top risk signals.
Save Time, Reduce Queues
Auto-fill identity review results for any transaction directly from your platform with a single click.
Increase Accuracy and Improve Customer Experience
Reduce false-positive rates and increase customer satisfaction and loyalty by accurately approving good transactions.
See For Yourself
“Ekata has helped us achieve quicker reviews and resolutions,
higher acceptance rates without further customer
verification, and lowered our labor costs.”
– Kevin Horneffer, Fraud Prevention Manager, Moosejaw
New Pro Insight Feature: Network Risk
We researched and assessed the needs of our users to ensure this release would provide absolute value, inviting a subset of our user base to spend a month partnering with us on surveys, interviews, and beta testing. We’re extremely excited that with the launch of Network Risk, Pro Insight is now the only manual review solution that enables agents to investigate both the validity of identity elements as well as the activity and usage patterns of those elements.
Infinite Want: Consumers Demand Speed and Security in the Digital Experience
A new report commissioned by Ekata reveals that a majority of consumers demand trust, security, and data privacy, and also expect their digital transactions to be fast and frictionless. More than 7,000 consumers across North America and Europe were asked what they want in their digital experiences, how they respond when their needs are not met, and if they’ve personally experienced fraud.
Review Orders with Pro Insight
It’s all about speed and accuracy these days. Consumers want their packages as soon as possible, and on the flip side, manual review agents need to review those orders faster than ever before while balancing accuracy and efficiency. So as digital commerce continues to evolve and become more popular, it’s imperative to arm manual review agents with the right solution to approve more good customers and reduce fraud.
See For Yourself
See how Pro Insight can reduce manual review time. Contact us for a demo.