Founded on the idea that banking should operate on a human schedule, this national online lending institution partnered with Ekata to get high quality mortgage loans, small business loans, and auto loans to qualified customers more quickly so they can get on with their lives. That dedication to customer-focused services has fueled their award-winning online banking experience for over fifteen years.
With thousands applications each month, they needed a way to speed up the review process in order to keep up with their mission. A full-time team of agents process the applications, a job that requires the expertise to verify identity and assess fraud risk.
When a customer is looking for a loan, they rarely have time to wait. Ekata allows the lending institution to quickly verify the identity of the applicant, perform Know Your Customer (KYC) screening, and make powerful use of real-time data to assess fraud risk.
The Senior Vice President of Lending explains how Ekata has improved both the lending institution’s review speeds and comfort level with customer identity: