Moosejaw Mountaineering is an outdoor equipment store that knows how to have fun. It’s billed itself as “The Most Fun Outdoor Retailer in the World According to Our Moms.” Behind the playful approach, though, is a serious business based in Michigan with nine brick-and-mortar locations and a thriving online business through which it retails brands such as The North Face, Patagonia, Mountain Hardwear, Marmot and Suunto.
Kevin Horneffer, Fraud Prevention Manager, discusses what Moosejaw’s core values mean for fraud prevention:
As a company we’re always looking to say yes. So when customers contact us, we want to move quickly and make things as frictionless as possible. Before Ekata, we were all over the Internet trying to verify identity. Windows were open everywhere. We wanted a reputable partner with highly reliable data. Ekata has helped us achieve quicker reviews and resolutions, higher acceptance rates without further customer verification, and lowered our labor costs. We’ve gotten insights into trends and other vulnerabilities and gained the time we needed to broaden the scope of our department and become more involved in other aspects of the business. The information is displayed in one place, which makes for quicker decision-making.