Service Tiers
At Ekata, we pride ourselves in building enduring customer relationships and delivering high levels of service. To make sure we are supporting your business needs, we have designed multiple service packages for you to consider, and to align to your business needs and goals.
Support
Support ticket SLA
Basic Monitor16 business hours
Essential Advise8 business hours
Enterprise Complete4 business hours
System Outage Notifications
Basic Monitor
Essential Advise
Enterprise Complete
24/7 Escalation
Basic Monitor
Essential Advise
Enterprise Complete
Proactive Monitoring
Usage Trend Monitoring
Basic Monitor
Essential Advise
Enterprise Complete
Latency Monitoring
Basic Monitor
Essential Advise
Enterprise Complete
QPS Monitoring
Basic Monitor
Essential Advise
Enterprise Complete
Error Monitoring
Basic Monitor
Essential Advise
Enterprise Complete
Duplicate Alert
Basic Monitor
Essential Advise
Enterprise Complete
Account Management
Account Manager
Basic Monitor
Essential Advise
Enterprise Complete
Onboarding / Integration QA
Basic Monitor
Essential Advise
Enterprise Complete
Solutions Reviews
Basic Monitor
Essential Advise
Enterprise Complete
Product Roadmap
Basic Monitor
Essential Advise
Enterprise Complete
Customized Pro Insight Tracking
Basic Monitor
Essential Advise
Enterprise Complete
Queries Per Second (QPS) Cap
Basic Monitor16
Essential Advise32
Enterprise Complete256
Security
Security Package - Standard
Basic Monitor
Essential Advise
Enterprise Complete
Security Package - Customized
Basic Monitor
Essential Advise
Enterprise Complete
Annual Audit*
Basic Monitorn/a
Essential AdviseRemote
Enterprise CompleteOn-site
SSO
Basic Monitor
Essential Advise
Enterprise Complete
IP Whitelisting
Basic Monitor
Essential Advise
Enterprise Complete
Percent of Your Invoice
Basic Monitor8%
Essential Advise12%
Enterprise Complete15%