Category: eCommerce

Read and learn about fraud prevention and identity verification in the eCommerce industry with the following articles and posts by Ekata, a Mastercard company.

Ekata

Return fraud: The $100 billion problem facing retailers

Ecommerce shopping provides convenience and ease to customers in the busy modern world. One of the conveniences of online shopping is the ability to quickly return products by mailing them back to the merchant. Unfortunately, like many benefits of online shopping, merchants face challenges. One main challenge is return fraud, where a customer manipulates the […]

2.28.2024

Return fraud

Return fraud: What to look for and how to prevent it

As we have detailed in previous posts, as worldwide ecommerce sales continue to grow, ecommerce fraud increasing; with Juniper Research predicting global losses to exceed $48 billion by the end of 2023. One such type of fraud is return fraud and abuse. It’s so prolific that the National Retail Federation (NRF) estimates more than $100 […]

2.14.2024

Fraud Prevention

5 best practices to preventing ecommerce fraud in 2024

We have detailed the evolution of ecommerce since the pandemic was first declared, an event that accelerated the adoption of online shopping by five years. Once the dust has settled and the figures are in, global ecommerce fraud loss is expected to reach $48B in 2023, with North American merchants bearing the brunt, expected to […]

1.10.2024

Chargeback Fraud

What is chargeback fraud?

Chargebacks serve as consumer protection, allowing cardholders to dispute fraudulent or incorrect transactions and receive refunds from their bank. While chargebacks safeguard consumers, they can pose challenges for merchants. At a glance Discusses red flags, like unusual transaction patterns or suspicious email addresses. Highlights why educating customers about policies and using fraud management tools for […]

12.6.2023

Fraud Prevention

Balancing ecommerce fraud prevention and customer experience across the customer lifecycle in EMEA.

With ecommerce sales across Europe expected to surpass £885 billion come 2027, fraud teams across the continent are on high alert; with increased sales comes increased fraud. Indeed, global e-commerce fraud is growing, with two out of every three online retailers in Germany and over 85% of online merchants in Switzerland reporting a surge in […]

11.20.2023

friendly fraud and chargeback fraud differences ecommerce and small businesses

Guest Post | Vesta

Friendly fraud vs. chargeback fraud: What’s the difference?

Our partner Vesta discusses the key distinctions between chargeback and friendly fraud and how to protect your business from both.

11.14.2023

Collusion Fraud

What is collusion fraud and why is it so prevalent in marketplace businesses?

As the use of online marketplaces continues to rise, so does the risk of collusion fraud, a significant challenge that demands attention from businesses in this space.

11.13.2023

chargeback prevention, strategies for merchants

Chargeback Fraud

Chargeback prevention 101: How merchants can protect their bottom line

Given that chargebacks have been designed to protect consumers, merchants can sometimes find themselves at a disadvantage when it comes to disputing chargebacks. Unless they can provide strong evidence to dispute a customer’s chargeback claim, online retailers are going to get hit.

10.30.2023

Manual Review fraud prevention small business

Small Businesses

Essential considerations for small businesses moving online

For any small business owner looking to expand their presence online, one pressing question looms – how can you protect your business from fraud without creating unnecessary friction for customers?

10.25.2023