The 5 best identity verification software providers of 2023

It’s 2023, and the global economy is undergoing a digital transformation at breakneck speed, revolutionizing how we shop, access financial services, utilize government services and even consume entertainment. However, despite the convenience of a digital economy, conducting business online brings unique risks and challenges. Finding the best identity verification solution for your business is the most effective way to mitigate online threats.

In today’s digital landscape, identity verification software is crucial. People live most of their lives online with banking, school and grocery shopping. This digital life is relatively new in the timeline of human technology. We’re still learning the risks and adapting to technology’s role in our daily lives. Identity verification software offers a secure method of verifying an individual’s identity while protecting that individual’s privacy. The purpose of this software is to stop fraud during online transactions while maintaining privacy for the user.

As this new landscape develops, so do the regulations and rules. Identity verification solutions help businesses comply with changing regulations and standards. The best identity verification software keeps companies up to date seamlessly while protecting transactions. 

What are the top five identity verification software solutions?

We’ve compiled the top five companies for your verification needs.

  1. Ekata – empowering businesses to enable frictionless experiences and combat fraud worldwide
  2. SEON – delivers end-to-end anti-fraud prevention and passive identity verification technology.
  3. Jumio – offers a complete end-to-end identity verification solution and fraud prevention platform based on 500 million identities from over 200 countries.
  4. Onfido – an automated, end-to-end, AI-powered identity verification platform called Real Identity that combines biometrics and document verification, covering 2,500 different forms of identification from 195 countries worldwide.
  5. Veriff – a highly automated, AI-powered, cloud-based identity verification SaaS tool that covers a range of over 11,000 different government-issued identity documents in over 230 countries and territories and 45 languages.

In this article, you’ll discover the benefits of identity verification software, in general, and how the top five software solutions compare.

The benefits of an online identity verification solution

An identity verification solution is essential to any organization’s risk management strategy, ensuring that the right people access the suitable systems at the right time. Indeed, with global cybercrime costs expected to reach USD 10.5 trillion annually come 2025 and synthetic identity theft named the fastest-growing crime in the US, the ability to verify an individual’s identity in real-time is vital.

In addition to helping companies protect themselves against cyber fraud, an online identity verification solution also boosts customer acquisition and retention rates, a critical factor in this ever-competitive market. Sophisticated identity verification tools can ensure frictionless customer experiences from onboarding to transaction while protecting a business against bad actors. Furthermore, the correct identity verification software provider enables organizations to stay compliant and meet the various regulatory requirements and data and privacy protection laws worldwide.

Companies also improve operational efficiency and reduce costs by using identity verification software. By replacing manual verification with software, you streamline the process, and onboarding new employees is quick and seamless.

So, what should you look for when researching identity verification solutions? 

Fraud detection software features to identify

  • Biometric identification – An increasingly popular feature in identity verification software, despite the inconsistent technology at this stage in the fraud detection game. Biometric identification verifies an individual’s identity by comparing their biometrics (unique physical features) to a database.
  • ID selfie video verification – This type of identity verification tool, which includes a front-facing selfie camera, is slow and cumbersome at the moment but becoming increasingly popular. Using this fraud detection technology, you simply take a picture of yourself holding up your government-issued identification card that clearly shows your name and photo.
  • Blockchain KYC – Blockchain technology is one of the more recent features of fraud detection software. Although still experimental, it has made identity verification technology much more efficient, secure, and transparent. A key benefit of blockchain is that it enables companies to verify an identity in real time without involving a third party.
  • Digital footprint analysis – This identity verification tool analyzes an individual’s digital presence – such as email, social media profiles, phone numbers, etc. – to determine if they are who they claim to be.

The five best identity verification software providers

Disclaimer: References to reviews and client information were taken from online research and user reviews. We did not test this software ourselves.

Ekata

Ekata by Mastercard
Ekata empowers businesses to enable frictionless experiences and combat fraud worldwide. Ekata’s identity verification solutions, powered by the Ekata Identity Engine, combine sophisticated data science and machine learning with helping businesses make quick and accurate risk decisions about their customers. Using Ekata’s solutions, companies can validate customers’ identities and assess risk seamlessly and securely while preserving privacy. 

Pricing and Scalability

For pricing options, businesses can contact Ekata directly to request a demo. Ekata works with each company to find the best product and pricing for their unique needs.

Ekata’s software is easily scalable and able to handle large volumes of queries and transactions. Offering a range of APIs and integrations with other software platforms, Ekata is a flexible and customizable solution for many businesses. 

User Experience and Ease of Integration

The customer service team at Ekata adeptly helps with onboarding and integration. With multiple products for different businesses, Ekata provides your company with specific verification for your needs.

Five products provide unique verification solutions for your needs:

  • Pro Insight
  • Account Opening API
  • Transaction Risk API
  • Address Risk API
  • Phone Intelligence API

These APIs allow for simple integration into existing workflows and systems. Ekata’s easily configurable products allow businesses to customize the verifications to specific requirements and needs. The team at Ekata works with each company to integrate the correct API into the business’s systems. Once the integration is completed, real-time, automatic verification of customers begins. 

Security and Compliance

Ekata stays current on international compliance, working to continually protect consumer privacy while providing identity verification and fraud prevention services. These industry-standard compliance include GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and the Payment Card Industry Data Security Standard (PCI DSS).

The platform’s secure infrastructure protects against data breaches and unauthorized access using advanced encryption and authentication protocols. Ekata’s regular security assessment includes a third-party vulnerability assessment to maintain the highest security standards. 

Customer Support and Reputation

Ekata’s 24/7 support for customers provides high-quality assistance. They also offer extensive resources for customers. These resources include training material, user guides, and a detailed blog. Their customer support team shines and is ready to assist in whichever product your business chooses. Multiple customer reviews mention the ease of use.

SEON

Seon

SEON delivers end-to-end anti-fraud prevention and passive identity verification technology. SEON offers businesses access to real-time data enrichment, a powerful scoring engine, and a white box machine learning system with flexible rules customizable to your business requirements. SEON’s comprehensive digital profiling product combines open-source intelligence (OSINT) and data enrichment to present information from 50+ online networks and platforms, including user pictures, bio, and profile information. 

Pricing and Scalability

SEON offers a free option and a pro option. The pro option starts with a 14-day free trial and then charges $299/month. For limited use, the free version offers 2,000 API calls/month, 4 QPs, and 48-hour response time customer service. With the pro version, SEON offers 4,000 API calls, 10 QPs, and exceptional 24-hour support.

As an AWS cloud-based platform, SEON easily scales up or down depending on the needs of the customer. 

User Experience and Ease of Integration

SEON’s simple API can integrate with most companies’ current systems. The only downside is the long, complex setup process. Once set up, the fraud detection process is convenient and easily managed. It integrates well with other tools and streamlines the entire process.

With the flexibility of SEON’s products, businesses can customize the verification process to meet their requirements. SEON can integrate whether your company uses popular e-commerce platforms or proprietary systems. 

Security and Compliance

With an appointed Data Protection Officer, SEON stays up-to-date on privacy and compliance standards. They follow GDPR compliance and take responsibility for data privacy. SEON is also registered as a data processor at the Hungarian National Authority for Data Protection and adheres to ISO/IEC 27001 and PCI DSS regulations.

SEON contracts a third-party auditor to conduct regular security assessments to maintain constant security. 

Customer Support and Reputation

SEON offers comprehensive 24-hour support during the integration period and significant support beyond the setup. Over 5,000 global brands trust SEON. They have received highly rated customer reviews on Trustpilot.

Jumio

Jumio-Logo
Jumio offers a complete end-to-end identity verification solution and fraud prevention platform based on 500 million identities from over 200 countries. Jumio’s products are fully compliant with KYC/AML regulations. Its identity verification features include machine learning for fraud detection and live video, biometric facial recognition, and barcode and NFC scanning. 

Pricing and Scalability

Companies interested in Jumio can reach out for pricing information and learn about the best product for their needs. This software easily integrates with a range of systems allowing for scalability in different types of business. 

User Experience and Ease of Integration

Jumio is not a plug-and-play integration. Reviewers explain that it requires development assistance to integrate. Another challenge reviewers mention is that the biometric check can be buggy for users if the lighting is off. This can cause customers to lose verification just with lighting.

Once up and running, the platform is intuitive and streamlined. The AI and machine learning technologies allow for functional automation in the verification process. 

Security and Compliance

Jumio dedicates itself to constantly focusing on information security and data protection programs. Since they operate in multiple jurisdictions, Jumio complies with all laws and regulations in each jurisdiction. They have achieved ISO/IEC 27001:2013, PCI DSS, and SOC2 Type 2 certifications and follow GDPR regulations.

Jumio conducts regular security audits and assessments to ensure privacy and security for all users. 

Customer Support and Reputation

A 24-hour support team assists customers through email, phone, and live chat. With significant resources on their website, customers can access training and guides easily. Reviews express that customer support is helpful, and the support team responds quickly with considerable expertise. Also, customers enjoy the frictionless onboarding process.

Jumio is well regarded in the industry, and companies such as WeWork and Monzo trust Jumio.

Onfido

Onfido ID verification Software Logo
Onfido is an automated, end-to-end, AI-powered identity verification platform called Real Identity that combines biometrics and document verification that covers 2,500 different forms of identification from 195 countries around the world.

Onfido’s solutions enable a smooth customer authentication process on a customizable, user-friendly platform that offers real-time feedback. Enabling their users to navigate global KYC/AML regulations, their identity verification suite is particularly popular amongst challenger banks keen to onboard new users quickly and securely.

Specifically, Onfido’s identity verification platform automates user onboarding with award-winning AI. This is built using diverse, global datasets, ensuring a unique, micro-model approach to identity verification that is fair, fast, and accurate. 

Pricing and Scalability

Onfido offers a free trial and then requests businesses to contact sales to discuss pricing and the correct product.

Onfido’s platform is highly scalable and can handle large volumes of verifications. The company’s platform is built on a distributed architecture, with redundant systems and failover mechanisms minimizing service interruptions.

The customizable platform provides a range of configuration options and APIs to help businesses tailor their fraud prevention solutions. 

User Experience and Ease of Integration

Reviews about Onfido commend quick integration with a helpful support team to work through issues and bugs with your company. Bugs do pop up occasionally, but the support team is willing to work through them and offers fixes.

Onfido is another software that seamlessly integrates a business’s unique systems. They also provide ongoing support and maintenance to customers during and after integration.

 Security and Compliance

Onfido believes in the most robust security measures for providing identity verification checks and handling clients’ data. They are SOC 2 Type II Compliant & ISO 27001 Certified and follow GDPR, CCPA, and HIPAA regulations.

Anti-money laundering (AML) checks and Know Your Customer (KYC) checks are compliance-related services Onfido provides businesses.

Customer Support and Reputation

Reviews about Onfido mention excellent customer support and continual improvement in features. Their support is open 24/7 through email, phone, and live chat. However, some reviews do note long wait times and delays. Over 900 businesses trust Onfido.

Veriff

Veriff ID verification software logo
Veriff is a highly automated, AI-powered, cloud-based identity verification SaaS tool that covers a range of over 11,000 different government-issued identity documents in over 230 countries and territories and in 45 languages.

As a market leader in helping clients stay KYC and AML compliant, Veriff is particularly popular across the financial sector and a go-to solution for those in the gambling and gaming industries. Veriff’s solution was one of the first to deploy video analysis to assist with identity verification and also to help weed out fraudsters during the transaction process by almost instantly detecting if a user is accurate.

 Pricing and Scalability

Veriff offers three starter plans ranging from $49 monthly min to $249 (dependent on verification amounts). The subscription model is based on the number of monthly verifications a business requires. They also create custom plans in partnership with companies to personalize the right program for your needs.

Veriff’s software architecture is adaptable and allows for scalability depending on the user’s needs and requirements.

User Experience and Ease of Integration

Reviews on Veriff appreciate the simple UI since it requires minimal training for implementation. Businesses enjoy the user-friendly aspect for their customers. The intuitive interface provides step-by-step guidance and explicit instruction for verification.

Businesses appreciate the simplicity of API integration with their current workflows and systems.

Security and Compliance

Veriff is dedicated to the highest standard of compliance and privacy. They are SOC 2 Type II Compliant & ISO 27001 Certified. They also follow GDPR and CCPA privacy regulations.
All data transmissions are encrypted using SSL/TLS protocols to protect user data.

Customer Support and Reputation

A highly responsive and knowledgeable support team is available at Veriff. They’ve received positive customer reviews on ease of use, flexibility, and security.

Veriff serves global businesses such as Turo, Blockchain, and Mintos.

Choosing the Best IDV Tool for Your Business

Not all identity verification software vendors will be a good match for you. By researching, you’ll understand that what identity verification tools best suit your business needs is essential.

Ekata, SEON, Jumio, Onfido, and Veriff are identity verification software companies that provide id verification software. Each offers something unique to a business looking for an identity verification software solution. Ekata’s probabilistic approach uses a global dataset of over 6 billion identities to verify users. SEON’s fraud detection enlists biometrics authentication and machine learning to tackle fraud. Jumio uses AI to provide identity verification, document verification, and biometric authentication. Onfido’s worldwide network provides a user-friendly platform with real-time feedback. And Veriff makes use of 11,000 government-issued IDs in 230 countries and territories. By digging into the specifications of identity verification software companies, your business can decide what will work best for you.

Keep in mind a few best practices while setting up identity verification software. First off, use multiple verification methods. Two-step verification is prevalent across most industries now. To increase security and reliability, using various methods enhances the accuracy of the verification.

Keeping up-to-date with regulations is another critical best practice. Stay informed about the latest regulations related to digital identity verification. These include Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. Using a reputable third-party verification provider (like Ekata) assures security, reliability, and compliance.

To properly verify users, your company compiles a lot of personal data. Your user’s data needs to be protected. Appropriate security measures such as encryption, firewalls, and access controls are necessary.

Fraud detection is vital to healthy digital identity verification. Your business quickly detects and prevents fraudulent activity by implementing fraud detection and prevention measures, like real-time monitoring and alerts. And remember, the online world constantly changes. You must continuously improve your process to stay up-to-date with the latest threats and dangers.

Remember, we’re never going backward, and technology continues to be an integral part of life. By protecting your business with identity verification software, you’re ensuring your business remains reputable and trustworthy on the digital stage.

FAQ

What is identity verification?

Identity verification is the act of confirming a customer’s identity not directly in front of you but by showing you a form of picture identification. Identity verification is a real-time, online process that enables the identity validation of a customer’s personal information.

Who needs identity verification software?

Identity verification software allows businesses across industries to know that the customers they are working with are who they say they are. It is particularly useful for compliance reasons, as well as to mitigate fraud and for KYC verification.

Where can identity verification be used?

Numerous industries use identity verification solutions to confirm a customer’s identity online before they onboard them or authorize access to their platform. It is especially used when processing payments and transactions to avoid chargebacks.

How much will an identity verification provider charge?

Identity verification software solutions can be subscription-based or API calls based. It is recommended to get in touch with each provider to learn specifics.

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