Why manual review is essential for small businesses moving online
By the end of 2023, ecommerce is expected to account for some 22% of total global retail sales. Across APAC this growth is extraordinary, with 41% of worldwide ecommerce sales coming from the region. Furthermore, despite the belief that shoppers post-pandemic would return to physical stores in droves, buyers across APAC are embracing mobile retail […]
Financial services in APAC and SEA: Reviewing (and optimising!) manual review.
Asia Pacific (APAC) has the highest-growing fintech industry in the world with some of the biggest players in the region. Despite over 41% of the top 100 global fintech innovators originating from the region, when it comes to digital transformation and technology adoption, financial service institutions across APAC are still very much in the incremental stage. This is especially the case […]
Mastercard Cyber & Security Summit 2022: Roundtable Round-Ups
Cyber criminals know no borders; their modes and methods are ever-evolving. This is why collaboration should be an industry priority. We have just hosted the inaugural Mastercard Cyber and Security Summit in Australia, held in both Melbourne and Sydney. We invited industry professionals across ecommerce, financial services, fintech, and digital payments to come together and […]
What Do You Do When KYC Drives Consumers Away?
Intersekt, 2022 Ekata Roundtable In the days of brick-and-mortar locales, Know-Your-Customer (KYC) was a simple process; the customer was standing in front of you. You could even hold their hand as they opened an account, if you so wished. No one was frustrated by multiple captcha codes and biometric scanning requirements, abandoning the checkout process. […]
Strike That Balance: Fight Identity Fraud, Provide Seamless Customer Experience
Intersekt Panel 2022 Asks: What Are the Trade Offs? “The bar has been raised – and expectations are even higher,” Mastercard’s Vice President of Digital Identity, Matt Bourne When it comes to seamless, immediate customer experience, consumers have been spoiled for some time now. Streaming services, car-share rides, or pizza delivery not up to scratch? […]
Surviving and Thriving the Digital Economy: Panel Wrap-Up - Mastercard Cyber Security Summit
September was a solid month for cyber security. Mere weeks after hosting the inaugural Mastercard Cyber and Security Summit in both Melbourne and Sydney, one of the largest cyber attacks in Australia’s history took place. As talks of reforms are being had in the wake of such a ransomware attack, one thing is clear. Consumer […]
Is your Fraud Team Ready for the Holiday Season?
In Conversation with Ekata and Click Frenzy at Australia’s iMedia Online Retail Summit, 2022. If anyone knows the power of preparation ahead of a busy sales season, it’s Grant Arnott, the cyber-sale pioneer behind Click Frenzy. Ekata’s James Sibbick sat down with Arnott at the iMedia Online Retail Summit. Together, they asked the room: is […]
3 Steps to Prevent Promo Abuse and Loyalty Program Fraud
Did you know that 49% of ecommerce businesses have experienced an increase in promo abuse since 2020? Meanwhile, loss from direct and indirect loyalty program fraud is increasing at an alarming rate, currently estimated at $1B each year. What is Promo Abuse and Loyalty Program Fraud? Loyalty program fraud happens when a customer is abusing […]
Optimizing Fraud Management in the Asia Pacific Digital First Economy
A discussion into the changing APAC digital landscape The Rise of the Digital Economy Here’s what we already know: the potential of the digital economy – the broad range of economic activities that use digitized information and technology to drive productivity growth – has been recognized for decades by numerous business leaders, innovators, researchers, and […]