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Data Deep Dive, Part I: COVID-19's Estimated Effect on Holiday Shopping Trends
There’s no doubt about it. COVID – 19 has forced an evolution in eCommerce. When you examine the patterns and trends of online transactions globally since the pandemic was first declared (and you better believe we have examined it!) it’s extraordinary. While January through March 2020 matched forecasted volume increase over the same period in […]
Announcing Asia Pacific Data Center
The Ekata team is excited to announce the availability of our new datacenter in Singapore. As Ekata continues to expand globally and provide support for customers worldwide, the new Singapore data center provides greater access, performance, and security for our Asia pacific customers. Our footprint continues to expand rapidly, with offices across the world in […]
John Kelly Joins Ekata as VP of Global Demand Generation
Ekata is thrilled to welcome John Kelly to the Ekata marketing team as our VP of Global Demand Generation. In this role, John will lead our growing demand generation team that is responsible for developing awareness and driving demand for our solutions around the globe. “I am beyond excited to have John on board to […]
REDUCING FALSE DECLINES, PART III: TAKING STEPS TO TACKLE FRAUD.
Written by Frank Turner, Senior Solutions Architect at Ekata Identifying good customers in rejected transactions is half the battle, they say. Basic risk assessment rules typically place customers into two groups – good (thumbs up) and bad (thumbs down). Layering machine learning risk assessment intelligence into a fraud platform can tell you more about the […]
Delivering a Best-in-Class Customer Experience with Model Releases
As new fraud trends continue to emerge in the post-pandemic, digital world, we are constantly evaluating and updating our machine learning models to ensure they provide the most accurate and performant data for customers. Releasing new model versions to customers can present a few challenges: balancing frequency of updates with customer impact, timing of releases, […]
REDUCING FALSE DECLINES, PART II: CAPTURING FRAUDULENT TRANSACTIONS ISN’T ENOUGH.
Written by Frank Turner, Senior Solutions Architect at Ekata “Fraud detection solutions need not only to prevent fraud, but also need to deliver a superior experience to the end-consumer.” That was the takeaway in the discussion about striking a balance between fraud and customer experience. But how do you optimize risk models? Existing models tend […]
REDUCING FALSE DECLINES, PART I: HAPPY CUSTOMERS OR FRAUDSTERS?
Written by Frank Turner, Senior Solutions Architect at Ekata The new normal enforced by COVID-19 has driven consumers to spend more time online to fulfill their everyday needs. Whether it is out of boredom to compensate for the stay-at-home mandates or out of necessity, consumers are relying heavily on purchases made online. This influx of […]
Ekata Announces Bhavana Mathur as New VP of Product Management
Ekata is thrilled to announce the hiring of Bhavana Mathur to serve as our Vice President of Product Management. In this new role, she will be responsible for defining our global product strategy and roadmap to further differentiate Ekata’s global B2B APIs and SaaS tool that serve the global digital identity verification market. “I am […]
Successfully Engaging With New Customers, Even In Uncertain Times
Welcome to the third blog in our series about ecommerce data during COVID-19. In our last blog, Assessing Risk in Uncharted Times, we looked at Ekata Confidence Scores and leading indicators for fraud such as email first seen data. These indicators are helpful in understanding and identifying a good customer versus fraud. As we conclude […]