Read and learn about fraud prevention and identity verification in the eCommerce industry with the following articles and posts by Ekata, a Mastercard company.
5 industry best practices to preventing ecommerce fraud in 2023
At Ekata, we have consistently detailed the evolution of ecommerce since the pandemic was first declared, an event that accelerated the adoption of online shopping by five years in North America alone. And, naturally, with such global growth and expansion comes a dramatic surge in ecommerce fraud. By the end of this year, global ecommerce […]
Why manual review is essential for small businesses moving online
By the end of 2023, ecommerce is expected to account for some 22% of total global retail sales. Across APAC this growth is extraordinary, with 41% of worldwide ecommerce sales coming from the region. Furthermore, despite the belief that shoppers post-pandemic would return to physical stores in droves, buyers across APAC are embracing mobile retail […]
Protecting your small-to-medium business against ecommerce fraud in 2023
It wasn’t so long ago that large, global corporations were the primary targets of fraudsters. In turn, these big fish organizations got to work, investing in full-featured detection and prevention technologies. Today, given the dramatic changes to spending habits of consumers, with >50% increase to U.S ecommerce sales alone since 2019 and with the U.S. […]
Probabilistic Identity Matching in Customer Experience Management
Here at Ekata we offer what is called a probabilistic approach to risk with identity verification. This is different from traditional methods, which are more deterministic. The advantage to using a probabilistic solution is one of scale, speed, and cost. Deterministic risk approaches are not only costly, but can result in poor customer experiences and […]
Post-Pandemic Travel - An Industry Bounces Back
A look into the current trends in travel and tourism. While Covid-19 well and truly impacted every business across the globe, few sectors were hit as hard as the travel industry. Due to public health measures such as local lockdowns and tourism restrictions, travel in many parts of the world came to a standstill over […]
How to Stop bad Actors While Maintaining a Seamless UX — It’s Possible!
Let’s strike a balance between digital fraud prevention and customer experience once and for all…. As we enter year three of the global pandemic, consumers continue to transact online, rapidly expanding the digital economy and the need for digital fraud prevention. Unfortunately, fraudsters are taking advantage of this evolution in consumer behavior. As even more […]
Mastercard Cyber & Security Summit 2022: Roundtable Round-Ups
Cyber criminals know no borders; their modes and methods are ever-evolving. This is why collaboration should be an industry priority. We have just hosted the inaugural Mastercard Cyber and Security Summit in Australia, held in both Melbourne and Sydney. We invited industry professionals across ecommerce, financial services, fintech, and digital payments to come together and […]
What Do You Do When KYC Drives Consumers Away?
Intersekt, 2022 Ekata Roundtable In the days of brick-and-mortar locales, Know-Your-Customer (KYC) was a simple process; the customer was standing in front of you. You could even hold their hand as they opened an account, if you so wished. No one was frustrated by multiple captcha codes and biometric scanning requirements, abandoning the checkout process. […]
The Importance of Trust (and Safety) in the Digital Marketplace
Building and maintaining trust is paramount to online marketplaces, which are often tasked with safeguarding the lives and property of their customers. Accordingly, the ramifications of losing that trust can be steep. In a 2021 PwC survey, 44% of consumers said they stopped buying from a company due to a lack of trust. People want […]