Read and learn about fraud prevention and identity verification in the eCommerce industry with the following articles and posts by Ekata, a Mastercard company.
What is chargeback fraud?
Chargebacks serve as consumer protection, allowing cardholders to dispute fraudulent or incorrect transactions and receive refunds from their bank. While chargebacks safeguard consumers, they can pose challenges for merchants. At a glance Discusses red flags, like unusual transaction patterns or suspicious email addresses. Highlights why educating customers about policies and using fraud management tools for […]
Balancing ecommerce fraud prevention and customer experience across the customer lifecycle in EMEA.
With ecommerce sales across Europe expected to surpass £885 billion come 2027, fraud teams across the continent are on high alert; with increased sales comes increased fraud. Indeed, global e-commerce fraud is growing, with two out of every three online retailers in Germany and over 85% of online merchants in Switzerland reporting a surge in […]
Guest Post | Vesta
Friendly fraud vs. chargeback fraud: What’s the difference?
Our partner Vesta discusses the key distinctions between chargeback and friendly fraud and how to protect your business from both.
What is collusion fraud and why is it so prevalent in marketplace businesses?
As the use of online marketplaces continues to rise, so does the risk of collusion fraud, a significant challenge that demands attention from businesses in this space.
Chargeback prevention 101: How merchants can protect their bottom line
Given that chargebacks have been designed to protect consumers, merchants can sometimes find themselves at a disadvantage when it comes to disputing chargebacks. Unless they can provide strong evidence to dispute a customer’s chargeback claim, online retailers are going to get hit.
Essential considerations for small businesses moving online
For any small business owner looking to expand their presence online, one pressing question looms – how can you protect your business from fraud without creating unnecessary friction for customers?
5 industry best practices to preventing ecommerce fraud in 2024
We have detailed the evolution of ecommerce since the pandemic was first declared, an event that accelerated the adoption of online shopping by five years. By the end of 2023, global ecommerce fraud loss is expected to reach $48B, with North American merchants bearing the brunt, expected to account for 42% of the total loss. Article […]
The guide to winning the battle against chargeback fraud
Chargebacks continue to be a concern for businesses worldwide. Out of the chargebacks businesses face, 80% are estimated to be fraud-related. First-party fraud, also known as friendly fraud, involves genuine transactions mistakenly or intentionally challenged by cardholders. Article at a glance: What chargebacks and chargeback fraud are and who is impacted The impact of chargeback […]