Mastercard Cyber & Security Summit 2022: Roundtable Round-Ups
Cyber criminals know no borders; their modes and methods are ever-evolving. This is why collaboration should be an industry priority. We have just hosted the inaugural Mastercard Cyber and Security Summit in Australia, held in both Melbourne and Sydney. We invited industry professionals across ecommerce, financial services, fintech, and digital payments to come together and […]
What Do You Do When KYC Drives Consumers Away?
Intersekt, 2022 Ekata Roundtable In the days of brick-and-mortar locales, Know-Your-Customer (KYC) was a simple process; the customer was standing in front of you. You could even hold their hand as they opened an account, if you so wished. No one was frustrated by multiple captcha codes and biometric scanning requirements, abandoning the checkout process. […]
The Importance of Trust (and Safety) in the Digital Marketplace
Building and maintaining trust is paramount to online marketplaces, which are often tasked with safeguarding the lives and property of their customers. Accordingly, the ramifications of losing that trust can be steep. In a 2021 PwC survey, 44% of consumers said they stopped buying from a company due to a lack of trust. People want […]
Strike That Balance: Fight Identity Fraud, Provide Seamless Customer Experience
Intersekt Panel 2022 Asks: What Are the Trade Offs? “The bar has been raised – and expectations are even higher,” Mastercard’s Vice President of Digital Identity, Matt Bourne When it comes to seamless, immediate customer experience, consumers have been spoiled for some time now. Streaming services, car-share rides, or pizza delivery not up to scratch? […]
Is your Fraud Team Ready for the Holiday Season?
In Conversation with Ekata and Click Frenzy at Australia’s iMedia Online Retail Summit, 2022. If anyone knows the power of preparation ahead of a busy sales season, it’s Grant Arnott, the cyber-sale pioneer behind Click Frenzy. Ekata’s James Sibbick sat down with Arnott at the iMedia Online Retail Summit. Together, they asked the room: is […]
The Data Driven Distinction in 2022: Ekata at the Online Retail Expo in Sydney
Ekata’s Director of Business Development James Sibbick presented the following statistic on frictionless experiences: 92% of consumers expect a fast, frictionless experience – while also getting one that is as trustworthy and secure as possible. He reminded us all that the number could well be out of date; if anything, it’s higher. Consumer expectations are […]
How to Stop Bad Actors While Maintaining a Seamless UX — It’s Possible!
As we fast approach year three of the global pandemic, consumers continue to transact online, rapidly expanding the digital economy. While in-person transactions rebounded somewhat last year, U.S. ecommerce sales increased 9.4% year-over year in November 2021, according to Mastercard SpendingPulse™. This measures overall retail sales across all payment types, including cash and check. These […]
Post-Pandemic Travel - An Industry Bounces Back
While Covid-19 has impacted every business across the globe, few sectors have been hit as hard as the travel industry. Due to public health measures, such as lock downs and tourism restrictions, travel around the world nearly came to a standstill. As we enter the summer holiday season, we’re excited to share that travel industry […]
Creating a Better Customer Experience with Probabilistic Data
Ekata offers what is called a probabilistic approach to risk with identity verification. This is different from traditional methods, which are more deterministic. The advantage to using a probabilistic solution is of scale, speed, and cost. Deterministic risk approaches are not only costly, but can result in poor customer experiences and business outcomes. So what […]