Category: Customer Experience, Page 2
Articles and blog posts on Customer Experience topics by Ekata, a Mastercard company.
Pro Insight Reviews Orders Faster and More Accurately
It’s all about speed and accuracy these days. Consumers want their packages as soon as possible, and on the flip side, manual review agents need to review orders faster than ever before while balancing accuracy and efficiency. So as digital commerce continues to evolve and become more popular, it’s imperative to arm manual review agents […]
What is Strong Customer Authentication (SCA) and What is its Effect on Transactions?
What are Strong Customer Authentication (SCA) Requirements? PSD2 regulations affect eCommerce businesses that are operating in the European Economic Area (EEA). One of the major requirements when PSD2 went into effect was for merchants to build more stringent Strong Customer Authentication (SCA) protocols into checkout flows for online transactions originating in Europe. SCA requires authentication […]
Response Times 101
For a company that provides API products, a key metric on the performance of an API is to track and iterate on its response time. What is Response Time? It’s the amount of time it takes from the moment an application or system receives an initial request to when it returns the results. Why do […]
GDPR, PSD2, and Creating the Best Experience for Customers
At Ekata we’ve been talking a lot about how big regulatory changes, like GDPR and PSD2, are going to affect long-term change in the payment industry. In light of these complicated regulations, the central challenge for companies remains how to be compliant while still offering a relatively frictionless experience for consumers. Karen Webster, the CEO […]